Refund policy

At Ecru Cosmetics, customer satisfaction is important to us.

Returns

We only accept returns if:

• The product is defective or damaged upon arrival
• The product has not been opened or used

Opened skincare products cannot be returned due to hygiene and safety reasons.

Refund Eligibility

To qualify for a refund:

• The item must be returned unused and unopened
• The return request must be made within 3 days of receiving the order
• Proof of purchase and product photos may be required

Non-Refundable Items

We do not offer refunds for:

• Opened or used products
• Change of mind
• Incorrect orders placed by the customer

Damaged or Defective Products

If your product arrives damaged or defective, please contact us immediately with photos of the item and packaging.

Contact

Email: Info@ecrucosmetics.com
Phone: +96171642243